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{"message":"Internal Server Error"}

After installing FormKiQ, the API returns an "Internal server error" and a 500 status code. How do I resolve the error?

Short description​

In rare circumstances, API Gateway's auto deployment silently fails, this causes https://aws.amazon.com/api-gateway[AWS API Gateway] to be disconnected from the FormKiQ backend.

Resolution​

There are two solutions:

  1. Delete the FormKiQ CloudFormation Stack and run the installation process again.

OR

  1. Force the API Gateway to redeploy, using the following steps:

Open the API Gateway Console from your AWS Console (make sure you switch to the correct AWS Region).

FormKiQ API Gateway

Click on each FormKiQ API and do the following:

API Gateway Edit Stage

  • Select Stages under the Deploy from the left menu
  • Select $default Stage
  • Click Edit to edit the Stage Details

API Gateway Stage Deployment

  • Turn OFF Enable automatic deployment
  • Scroll down to the Bottom and click Save

API Gateway Edit Stage

  • Click Edit to edit the Stage Details, again
  • Turn ON Enable automatic deployment
  • Scroll down to the Bottom and click Save