FormKiQ Troubleshooting

{"message":"Internal Server Error"}

After installing FormKiQ, the API returns an "Internal server error" and a 500 status code. How do I resolve the error?

Short description

In rare circumstances, API Gateway’s auto deployment silently fails, this causes AWS API Gateway to be disconnected from the FormKiQ backend.

Resolution

There are two solutions:

Delete the FormKiQ CloudFormation Stack and run the installation process again.

OR

Force the API Gateway to redeploy, using the following steps:

Open the API Gateway Console from your AWS Console (make sure you switch to the correct AWS Region).

FormKiQ API Gateway

Click on each FormKiQ API and do the following:

API Gateway Edit Stage

Select Stages under the Deploy from the left menu
Select $default Stage
Click Edit to edit the Stage Details

API Gateway Stage Deployment

Turn OFF Enable automatic deployment
Scroll down to the Bottom and click Save

API Gateway Edit Stage

Click Edit to edit the Stage Details, again
Turn ON Enable automatic deployment
Scroll down to the Bottom and click Save